FAQ
WELCOME TO PLANTHROPIE
WHERE IS PLANTHROPIE LOCATED?
We are based in Birmingham, Michigan, where all the magic
happens! We ship to customers within the United States through
our online shop.
DO YOU HAVE A PHYSICAL SHOP?
Yes! Our beautiful flagship shop is located in the heart of downtown Birmingham, Michigan. We launched our online shop to bring Planthropie goodness to you.
DO YOU OFFER LOCAL PICK UPS?
Yes! For local pick ups please place your orders on our website www.planthropie.com/orderhere. Our beautiful flagship shop is located in the heart of downtown Birmingham, Michigan.
WHERE CAN I BUY PLANTHROPIE?
We ship Planthropie pure dessert & cheese goodness to 48 contiguous United States. Planthropie flagship shop is located in downtown Birmingham, MI that's open for dine-in and local pick ups.
ARE YOUR PRODUCTS RAW?
All of our dessert are made primarily raw with the exception of some sauces that you can choose not to use. Our proprietary cheese culturing and making process does not require the application of heat either thus making it a minimal artisan ingredient cheese. Please reach out if you have specific questions to hello@planthropie.com
ARE YOUR PRODUCTS GLUTEN FREE?
Yes, our dessert and cheese are made entirely free of gluten, instead they're made with whole foods from cashews to fruits. However, our kitchen is not a dedicated nor certified gluten free
facility as we have gluten based products in the facility such as artisan crackers.
INGREDIENTS
WHY CASHEWS?
Cashews are Planthropie's favorite nature’s superfood, making them a perfect blank canvas for Planthropie's dessert & cheese goodness! Packed with vital vitamins & minerals, rich in fiber, heart-healthy fats, and plant protein. Stay tuned to learn more about this beloved “nut” aka seed
ARE YOU REFINED SUGAR FREE?
Absolutely! At Planthropie we are committed to creating
nourishing & indulgent dessert without any refined or processed sugars. Instead, we naturally sweeten our dessert with the finest dates & pure maple
while celebrating the natural sweetness of cashews and fruits.
ARE YOUR PRODUCTS RAW OR BAKED?
All of our dessert are made raw, without the application of
heat to preserve. Our proprietary cheese culturing process does not require the application of heat either thus making it a minimal ingredient cheese.
ARE YOUR PRODUCTS GLUTEN FREE?
Yes, our dessert and cheese are made entirely free of gluten, instead they're made with whole foods from cashews to fruits. However, our kitchen is not a dedicated nor certified gluten free
facility as we have gluten based products in the facility such as artisan crackers.
DO YOU MAKE ANY NUT-FREE PRODUCTS?
Yes we do, but we're not currently offering them for national shipping beyond our shop. If you have special dietary needs, please contact us with specific questions so we can help you further.
THE DESSERT
ARE YOU DAIRY FREE?
Absolutely! All of our creations are 100% plant-based and
dairy free. We use ethically sourced, organic ingredients to create indulgent yet
nourishing dessert & cheese that’s kind to you, the animals, and our planet!
ARE YOUR DESSERTS VEGAN?
A 1000% YES!
ARE YOU GLUTEN FREE?
While we are not a certified gluten free facility, all of our dessert & cheese are made gluten free using whole foods ingredients.
WHAT DO YOU SWEETEN WITH?
We use the finest dates & pure maple to delicately sweeten our dessert. We also use raw coconut sugar to sweeten some of our products like our Caramel sauce and Hazelnut Cacao spread. Refined sugar free all the way!
ARE YOU REFINED SUGAR FREE?
Absolutely! We love to indulge in pure nourishing dessert that are nutrient rich and energizing without the sugar rush or crash.
DO YOU USE ANY FILLERS, GUMS OR PRESERVATIVES?
NEVER!
THE CHEESE
WHAT IS VEGAN CHEESE?
Vegan cheese is simply cheese made without dairy. We call it it kind cheese, because it's made with pure love minus the use and exploitation of animals. And yes, its absolutely delicious & cheesy good.
WHAT MAKES PLANTHROPIE CHEESE SO DIFFERENT?
Planthropie cheese is made for the cheese heads that love cheese but not the dairy. It is the cleanest cheese you can find, cultured to perfection, made with minimal organic clean ingredients, purified water, sea salt and spices! We don't use any oils, gums, fillers, artificial flavors or preservatives. Our proprietary techniques does not use heat in the process therefor our cheese is living, raw and packed with vital benefits.
HOW DO YOU MAKE YOUR CHEESE?
We handcraft our cheese in small batches in Birmingham Michigan. Same ancient traditional cheesemaking techniques but instead of using dairy milk as the medium, we use cashews as the medium instead. Our proprietary techniques honor the art of traditional cheesemaking, along with the magic of cultures that create a sustainable and nourishing cheese.
DO YOU FERMENT YOUR CHEESE?
We're obsessed with the science, ancient art & history of cheesemaking. We just make it entirely from plants! Using proprietary techniques, we handcraft and ferment cashews as medium instead of dairy in small batches. The fermentation process creates complexity and richness to the flavor, bioavailability and ease of absorption, basically good cheese with benefits.
DO YOU USE ANY OILS?
Our cheese is made with pure and minimal 3 primary ingredients from organic cashews to cultures and sea salt with absolutely no added oils.
DO YOU NEED TO REFRIGERATE THE CHEESE?
Absolutely, just like dairy cheese, our cashew cheese requires
refrigeration. For the best experience, we recommend keeping the cheese in the fridge
and taking it out just before serving to bring to room temperature. It's important to avoid leaving them
out in warm temperatures, as they can become too soft.
HOW SHOULD I STORE THE CHEESE?
Once your cheese arrives, transfer it to the fridge. Please refer to our cheese care tips for more information. Store the cheese in the fridge and enjoy within 7 days. You can also freeze the cheese to extend its shelf life.
CAN I FREEZE THE CHEESE WHEN I RECEIVE IT?
Yes, you can freeze any of our cheese for up to 3 months for
the best taste experience. Defrost in the fridge and enjoy within 5 days.
ORDERS & SUBSCRIPTION
WHEN IS THE ORDERING CUT OFF?
We are currently accepting advanced orders with a tentative shipping week by the end of March or sooner.
HOW DO I PLACE AN ORDER?
To place an order, simply visit our shop at [https://itsplanthropie.myshopify.com/] and explore our selection of plant-based dessert & cheese. Add your desired items to your cart and proceed to checkout. Follow the instructions to complete your order.
HOW CAN I TRACK MY ORDER?
Once the shipping label is created for your order, you will receive
a tracking number via email. Your order will ship out the same day or the following day.
WHAT IS THE SHIPPING COST?
Shipping costs may vary depending on your location and the size of your order. You can view the shipping costs at checkout before finalizing your purchase. We strive to offer competitive shipping rates and occasionally provide free shipping promotions, so keep an eye out for special offers.
CAN I CANCEL OR CHANGE MY ORDER?
Unfortunately, once an order is placed, we can't guarantee any cancellations or changes. Please reach out to hello@planthropie.com with any questions.
DO YOU ACCEPT ANY RETURNS?
Due to the perishable nature of our products, we do not accept any returns. We are passionately committed to creating pure plant based dessert & cheese and a beautiful Planthropie experience, so we may be able to do partial refunds and/or replacement on a case by case basis. Please reach out with detail and a photo within 24 hours of receiving your order.
PACKAGING
DO YOU USE ECO FRIENDLY PACKAGING?
Yes! Conscious practices is at the core of what we do including our packaging. From our bio insulation materials to boxes, to compostable boxes & stickers to water activated shipping tape. We meticulously source and continue to look for the best eco-conscious packaging solutions.
WHY IS SHIPPING SO EXPENSIVE
We're conscious of the high shipping rates. Due to the artisan and perishable nature of our products, we have to ship them cold and insulated. We're doing our best to find ways to minimize costs while we continue to upload our values from our products to eco conscious packaging and all that in between.
SHIPPING
WHERE DO YOU SHIP FROM?
We ship our pure plant based dessert & cheese from Planthropie's flagship shop in Birmingham, Michigan. You should totally visit our shop too!
WHERE DO YOU SHIP TO?
We ship Planthropie's plant based dessert & cheese goodness within the 48 contiguous United States
so you can nourish and indulge with us!
WHAT DO I DO WITH MY PRODUCTS ONCE THEY ARRIVE?
Besides eating them, depending on what you ordered please look into specific products use and storage use. Generally, both cakes and cheese must be refrigerated or frozen based on your preferences and/or needs.
WHAT IS THE SHIPPING COST?
Shipping costs may vary depending on your location and the size of your order. You can view the shipping costs at checkout before finalizing your purchase. We strive to offer competitive shipping rates and occasionally provide free shipping promotions, so keep an eye out for special offers.
DO YOU OFFER FREE SHIPPING?
Not currently. Please note that due to the delicate artisan nature of our products, they must ship cold with expedited shipping time. We are conscious of the shipping costs and are always looking for better solutions while we continue to use eco conscious materials.
WHAT DAYS DO YOU SHIP ORDERS?
We ship orders Monday through Wednesday. Our artisan dessert and cheese are temperature sensitive and must remain cold during shipping therefor we strive to ship early in the week to avoid and minimize any potential delays during transit.
WHAT DO I DO ABOUT AN ISSUE WITH MY ORDER?
We pack our products to ship frozen or cold with coolants and insulated packaging. If your order arrives damaged, please contact us at hello@planthropie.com within 24 hours from arrival. Please include pictures and detail to help us best resolve it for you.
MEDIA
I'M OBSESSED WITH PLANTHROPIE & WOULD LOVE TO WORK TOGETHER!
We love working with like minded and aligned conscious movers & shakers! Send us all questions and suggestions to hellp@planthropie.com
I'M AN INFLUENCER/WITH MEDIA, HOW CAN I CONNECT WITH PLANTHROPIE?
We love working with like minded influencers, bloggers and media. For all questions, suggestions and interview requests please reach out here hello@planthropie.com. We can't wait to connect with you!
I HAVE A GIVEAWAY IDEA, HOW CAN I GET IN TOUCH WITH PLANTHROPIE?
We're happy to hear your ideas and grow Planthropie's like-minded community! Send us your ideas to hello@planthropie.com
DO YOU HAVE AN AMBASSADOR PROGRAM?
Not currently but soon, stay in touch via our newsletter and social media for upcoming announcements